As a consumer, there are numerous ways you can help to ensure satisfaction with your new-home builder. The J.D. Power and Associates 2006 New-Home Builder Customer Satisfaction StudySM measures customer satisfaction with new-home builders in 34 markets across the United States.When researching new-home builders, it’s important to do a sufficient amount of homework to ensure a satisfactory experience. The following are some recommended steps to finding the builder that best fits your needs.
- Check out the market-specific J.D. Power and Associates New-Home Builder Customer Satisfaction StudySM press release for the area you are considering
- Visit the Homes section of the Consumer Center to see market-specific Power Circle Ratings on the following key areas
- Quality of Workmanship and Materials
- Home Design
- Price and Value
After you have narrowed down your selection to a few key new-home builders, contact each builder and ask specific questions to determine which builder will best meet your needs. Some important overall questions include:
- When will the home be completed?
- What is included in the purchase of the home?
- What are the options I can add for an additional price?
- Can I make changes to my original order?
- What is the impact of making changes on the original cost and timing?
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