Moving is one of life’s most stressful events, and no matter how much planning one does there is a reasonable chance that something will go wrong during the process. While there are no sure-fire ways to guarantee a perfect move, there are things that you can do to increase the likelihood of having the best possible moving experience.Each year J.D. Power and Associates interviews thousands of moving company customers who have recently completed a full-service move in an effort to better understand their experiences and assess the performance of many of the largest U.S. full-service moving companies.
For a third consecutive year, J.D. Power and Associates is conducting its Full-Service Moving Company Customer Satisfaction Study. The 2009 study results will be published in August and the press release with topline results will be posted on the company’s Web site: .
In conducting its research, J.D. Power and Associates has found noticeable variations in customer satisfaction levels among full-service moving companies. There are also differences in experience based on whether the customer is making a local or a long-distance move. Overall, the majority of customers interviewed by J.D. Power and Associates report fairly high levels of satisfaction with their full-service moving company.
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