One of the most important decisions a consumer faces when building a new home or remodeling an existing space involves the cabinets. After all, the cabinets are not only a focal point of the room or space but also represent a significant expense. Make the wrong cabinet choice and it can be costly, both in terms of money and time.To find out which cabinet manufacturers provide the best product and customer service, J.D. Power and Associates recently surveyed consumers about their cabinet purchase experience. The 2009 Cabinet Satisfaction Study measures customer satisfaction with cabinets based on evaluations in five factors (in order of importance):
- ordering and delivery;
- price;
- operational performance;
- design features;
- warranty.
Respondents may have installed the cabinets themselves or with help from family and friends; hired an independent contractor or remodeler; used an installation service provided by a home improvement retailer; or used an installation service provided by the product manufacturer.
The study finds that the importance of ordering and delivery in customer satisfaction with cabinets has decreased considerably compared with 2008. At the same time, the importance of price and design has increased. “Consumer appetites for large remodeling projects have diminished, due to the trying economic times,” said Jim Howland, senior director of the real estate and construction practice at J.D. Power and Associates.
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