J.D. Power and Associates Names Award Recipients Based on Consumer Satisfaction with 2004 Model Year Vehicle DependabilityAt 6 a.m., the shrill little alarm clock that you’ve threatened to throw out the window on so many Monday mornings demands your attention in its aggravating, incessant manner, dragging you, kicking and screaming, from spending the first ten-mil you just won in a dream Lotto drawing. Roused from slumber, you slam your palm on the shrill little alarm clock and begrudgingly roll out of bed to start the day. An hour later, showered, dressed, and with the kids in tow, you head out to the family car. Once everything is securely packed and your loved ones are secured by seat belts, you twist the key in the ignition. Nothing. You try again. Nada. You try one more time. Zippo. Next, the kids learn some new language.
Who has time for a car that isn’t dependable? Our harried lifestyles—gotta get here, gotta get there—demand that our choices in vehicles ensure the fewest breakdowns possible. Of course, it’s up to vehicle owners to maintain their vehicles properly because any car, truck, SUV, or van will break if basic maintenance is ignored. However, the fact remains that some makes and models perform better than others when it comes to long-term dependability.
Each year, the J.D. Power and Associates Vehicle Dependability Study (VDS)SM surveys original owners of three-year-old vehicles about problems they have experienced in the prior 12 months. Our VDS...
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